Rendevouz Executive Lounges

1 1.1	General "Lounge Facilities" means the provision of an executive waiting area in the departure area of the Airport with seating and refreshment facilities including but not limited to: (a) a range of alcoholic beverages, wines, beers and spirits; (b) a variety of soft drinks; (c) tea and coffee; (d) a choice of snacks (e.g. peanuts, cocktail biscuits etc.); (e) a range of magazines and newspapers; and (f) telephones and telefaxes for use at guest’s expense.
1.2	"Rendezvous Executive Lounges" means Rendezvous Executive Lounges, Airbase Flight Support Group whose registered office is at Isle of Man Airpot, Ballasalla, Isle of Man, IM9 2AS
1.3	"Customer" means the person, firm or company booking the use of Lounge Facilities.
1.4	"Airport" means the airport from which the Customer is traveling.
1.5	"Charges" means the charges paid by the Customer to Rendezvous Executive Lounges in respect of Lounge Facilities in accordance with Rendezvous Executive Lounges's charging structure which may be amended by Rendezvous Executive Lounges from time to time.
1.6	The headings in these conditions are for convenience only and shall not affect their interpretation.
1.7	Words in the singular shall include the plural and vice versa, references to any gender shall include the other reference to legal persons shall include natural persons and vice versa.

2 2.1	Formation of Contract The Lounge Facilities are provided by Rendezvous Executive Lounges subject to these terms and conditions, which the Customer shall indicate and qualify acceptance of by booking the Lounge Facilities and paying the Charges.
2.2	No representative, employee or sales person or agent of Rendezvous Executive Lounges or any of its sister companies has Rendezvous Executive Lounges's authority to vary, amend or waive any of these conditions.
2.3	These terms and conditions will prevail over any terms or conditions proposed by the Customer orally or on any order form or similar document shall not be binding on Rendezvous Executive Lounges.

3 3.1	Lounge Facilities All specifications, descriptions, drawings, photographs or illustrations of the Lounge Facilities and any advertising matter and sample books are only intended to serve as a guide and not to be relied upon by the Customer or treated as binding or as forming part of these conditions or any contract with the Customer.
3.2	Rendezvous Executive Lounges shall use its reasonable endeavours to provide the Lounge Facilities during the hours advertised, but reserves the right to vary the hours of operation or close the executive lounge due to refurbishment, relocation or otherwise a refund of the Charges will be made at the discretion of Rendezvous Executive Lounges.
3.3	Rendezvous Executive Lounges shall use its reasonable endeavours to ensure a suitable environment is maintained in the Lounge Facilities including but not limited to keeping the area where Lounge Facilities are provided clean and tidy, ensuring staff are on hand to respond to any queries and ensuring the removal from the lounge area of any persons whose behaviour is unsuitable.
3.4	Rendezvous Executive Lounges shall have the right to refuse a Customer entry to the Lounge Facilities for any statutory, regulatory or Airport policy reasons including but not limited to health and safety policies or fire regulations.
3.5	In order to maintain Customer expectations children are not permitted to use the Lounge Facilities. In the event that children are permitted access to the Lounge, they should be accompanied in all Lounge Facilities by a Customer over the age of eighteen years at all times.

4 4.1	Charges Charges payable for the Lounge Facilities shall be as stated in Rendezvous Executive Lounges's price list (current at the date of booking). Prices are inclusive of VAT.

5 5.1	Terms of Payment Customers shall make payment for the Lounge Facilities when booking by entering the details of their debit or credit card onto the on-line booking form, provided that such credit or debit card is listed as acceptable to Rendezvous Executive Lounges on the booking form instructions.
5.2	Unless otherwise agreed in writing, the Customer shall not be entitled to any discount.

6 6.1	Customer's obligations The Customer shall ensure that he is at all times appropriately dressed and shall behave in an appropriate manner. Rendezvous Executive Lounges and any third party lounge provider with whom Rendezvous Executive Lounges has entered into an arrangement for the provision of Lounge Facilities reserve the right at their sole and absolute discretion to refuse entry or to remove any Customer whose behaviour or mode of dress is considered by Rendezvous Executive Lounges to be unsuitable or is likely to offend other Customers.
6.2	Customers must not remove food or drinks from the executive lounge facilities and will be asked to refrain from consuming food and/or drinks in the Lounge facilities other than food and/or drinks provided in the Lounge Facilities.
6.3	The Customer agrees to adhere to any no smoking policies in operation in any of the Lounge Facilities.
6.4	Customers agree to provide a minimum of 7 days notice to Rendezvous Executive Lounges in the event of cancellation of a group booking for Lounge Facilities. A group booking is a booking of 10 or more persons. In the event that cancellations are notified within 7 days of the date of the proposed date of use of the Lounge Facilities, a cancellation fee of 25% of the total Charges shall be payable by the Customer to Rendezvous Executive Lounges.
6.5	Provided that Rendezvous Executive Lounges receives at least 48 hours prior notice of a cancellation of a booking for Lounge Services from the Customer, Rendezvous Executive Lounges will issue a refund of the Charges previously paid by the Customer to the Customer. A cancellation fee per passenger will be made of GBP£5.00. In the event of no-shows by the Customer, Rendezvous Executive Lounges shall be under no obligation, at any time, to issue any refund of the Charges previously paid by the Customer, to the Customer.
6.6	In the event of a customer wishing to amend an existing booking, provided that Rendezvous Executive Lounges receives at least 48 hours prior notice of a cancellation of a booking for Lounge Services from the Customer, Rendezvous Executive Lounges agrees to provide access to Lounge Facilities to the same number of users as on the original booking, at a later date. subject to prior receipt by Rendezvous Executive Lounges from the Customer of (i) confirmation of the date and Airport Lounge Facilities required; (ii) a payment of £2.50 per booking.

7 7.1	Limitation on Liability Subject to clause 7.2, Rendezvous Executive Lounges shall under no circumstances be liable for any indirect, special or consequential loss, including but not limited to loss of profit, loss of contract, loss of revenue or loss of business, howsoever arising whether in contract, tort (including negligence) or statutory duty or otherwise.
7.2	Rendezvous Executive Lounges does not exclude loss arising from death or personal injury caused by negligence.
7.3	Subject to clause 7.2 above, the aggregate liability of Rendezvous Executive Lounges, (whether in contract, tort (including negligence) or breach of statutory duty or otherwise) to the Customer for any loss or damage (whether asserted by the Customer or third parties), of whatsoever nature and howsoever caused shall be limited to and in no circumstances shall exceed the Charges paid by the Customer for the Lounge Facilities.
7.4	Rendezvous Executive Lounges shall under no circumstances be liable for any Customer failing to board his flight and neither Rendezvous Executive Lounges nor any third party lounge provider with whom Rendezvous Executive Lounges has entered into an arrangement for the provision of Lounge Facilities has any obligation to make flight announcements.
7.5	Rendezvous Executive Lounges shall under no circumstances be liable or responsible for the personal belongings of any Customer, and a Customer shall take personal belongings into the Lounge Facilities area solely at his own risk.
7.6	All information, recommendations and advice given by or on behalf of Rendezvous Executive Lounges to the Customer regarding Airport services or flight details are given without liability on the part of Rendezvous Executive Lounges.
7.7	The Customer shall fully indemnify and compensate Rendezvous Executive Lounges, its employees, sub-contractors and agents in respect of all actions, suits, claims, demands, costs, charges or expenses arising (whether asserted by the Customer or third party) out of or in connection with the provision of the Lounge Facilities which: (a) are in excess of Rendezvous Executive Lounges's liability set out in clause7.3 above; and (b) are caused directly or indirectly through the act or omission, wilful misconduct or negligence of the Customer.

8 8.1	Force Majeure Rendezvous Executive Lounges shall not be liable to the Customer for any loss or damage caused to or suffered by the Customer as a direct or indirect result of the provision of the Lounge Facilities by or on behalf of Rendezvous Executive Lounges being prevented, restricted, hindered or delayed by reason of any circumstances outside the control of Rendezvous Executive Lounges.

9 9.1	Waiver The right powers and remedies provided pursuant to these conditions are cumulative and do not exclude or affect any rights, powers or remedies provided by law . No delay in exercising, or non exercising by Rendezvous Executive Lounges of any rights or remedies under these conditions shall operate as a waiver or lease of that right, power or remedy.

10 10.1	Variation No amendments or variation of these conditions shall be effective unless made in writing and signed or issued by Rendezvous Executive Lounges.

11 11.1	Governing Law These conditions shall be construed in accordance with Manx law and Rendezvous Executive Lounges and the Customer hereby submit to the exclusive jurisdiction of the Manx courts.